You open a project and one of the panels — Chat, Write, Files, or the Canvas on the right — is wedged into too little space, the columns look distorted, or there's a big empty band the layout isn't using. In almost every case it's fixed in 5 seconds with one of the two steps below.
Why it happens
TenderB lays out the three-panel project view (panels on the left, chat in the middle, Canvas on the right) by measuring your browser's viewport at the moment the project loads. If that measurement is wrong, the panels are stuck with the wrong widths and don't auto-correct. Common triggers:
You resized the browser window, switched between full-screen and windowed, or moved the window between monitors with different resolutions.
You came back from a minimised tab.
The browser was zooming in/out (
Ctrl/⌘ +/-) while the layout was rendering.An OS side panel (Slack call window, system dialog) was open when the project loaded.
No work is lost — the layout just needs a re-render.
Fix 1 — refresh the page (5 seconds)
Hit Ctrl + R (Windows/Linux) or ⌘ + R (Mac). The page reloads, TenderB measures the viewport fresh, and the layout snaps back to normal. Your chat history, Canvas content, and uploaded files are untouched.
Fix 2 — exit the project and re-enter
If a refresh doesn't fix it (rare), force a full layout rebuild:
Click Back to dashboard in the left sidebar.
From the Projects dashboard, open the project again.
This works because TenderB recreates the project shell from scratch rather than reusing the cached layout state.
Fix 3 - close the document and start a new chat
In certain instances, TenderB creates a document of which the HTML might cause interface issues. If this is the case, follow these steps:
1. deselect the current document in the writing canvas
2. start a new chat
3. refresh the screen
If none work
If both a refresh and a re-enter still leave the layout broken:
Check the browser zoom is at 100% (
Ctrl/⌘ + 0resets it).Try an incognito/private window to rule out a browser extension interfering with the layout.
Confirm you're on a supported browser — Chrome, Edge, Firefox, or Safari, current major version.
Check status.tenderb.nl for a UI-related incident.
If the layout is still broken after those four checks, escalate via Fin in the chat with a screenshot of the broken view, your browser + OS, and your screen resolution — that combination lets us reproduce it quickly.