Troubleshooting
Find solutions to common issues with login, AI responses, and performance.
By Eden Noelle1 author17 articles
- Sending a notification to your teamAdmins can send a message directly to all team members from the team page. Messages appear instantly in each member's notification bell in the top navigation bar.
- Setting up and using multiple AutopilotsTenderB now supports multiple Autopilot agents in one workspace. Create, name, and organise them by category — and run different autonomous workflows for different task types.
- A colleague can't see a shared project chatBeing a project team member doesn't give access to all chats. To share a specific chat, open that chat's Settings, add the colleague by name, and click Save.
- Where to find files generated by the AI (Word, Excel, and other outputs)Generated files don't appear in the canvas or chat reply. Find them under Files → Project Chat Files → [chat name], or look in the collapsed code execution block in…
- Login and Access IssuesResolve problems logging into TenderB
- AI Response IssuesTroubleshoot problems with AI responses
- TenderScout IssuesTroubleshoot scout and opportunity discovery problems
- Performance IssuesResolve slow or unresponsive system problems
- Chat changes not appearing in the CanvasWhat to do when you ask the AI to edit a document but the changes don't show up in the Canvas — switch models, request a full rewrite, or export…
- Why can't the AI find my file? Upload & access troubleshootingWhen TenderB says "file not found" or the AI doesn't seem to see a document you uploaded, use these steps to fix it.
- Getting help in TenderB — self-service first, human support as a last resortHow to get unstuck fast: try Fin and the quick checks first, then escalate to a human when it's actually needed. Includes TenderB's contractual SLA response and resolution times by…
- Supported browsers and clearing your cacheWhich browsers TenderB officially supports, and how to clear cache or disable extensions when the app misbehaves.
- SSO logs me out every hour — use the one-time login link to skip SSOWhy SSO sessions can end as often as once an hour (Microsoft Entra defaults, Conditional Access, CAE), why TenderB cannot change that from our side, and how to log in…
- The TenderB layout looks squashed or doesn't use the full browser width — refresh or re-enter the projectWhy panels sometimes load with the wrong widths, and the two-step fix: refresh the page, or click Back to dashboard and re-open the project.
- I invited a user but they're not in the Team overview — guest users, pending invites, and email deliveryWhy an invite can come back as 'success' while the person is still not visible in the Team overview — the four most common causes (guest user role, pending acceptance,…
- How do I see every document linked to one client? — filter the knowledge base by KlantFilter the general knowledge base by client to get a complete list of every file linked to that customer, with optional further filters by project and filename, and bulk download…
- When TenderB makes things up — what hallucinations are, why they happen, and how to work with AI without getting burnedWhy every LLM (including TenderB, Claude, ChatGPT, Gemini) sometimes confidently states wrong facts, what you should and shouldn't rely on it for, and the working rule we recommend: 'use AI…