Skip to main content

TenderScout Issues

Troubleshoot scout and opportunity discovery problems

E
Written by Eden Noelle
Updated over 4 months ago

TenderScout Issues

Scout Not Finding Any Opportunities

Solutions:

  1. Verify the scout is set to "Active" status

  2. Check that you've clicked the refresh button to start the first search

  3. Broaden your keywords (you may be too specific)

  4. Remove restrictive filters (CPV codes, project types)

  5. Wait for the next automatic search cycle (every 8 hours)

  6. Check that your subscription includes TenderScout functionality

Scout Finding Too Many Irrelevant Opportunities

Solutions:

  1. Make keywords more specific

  2. Use exact phrases instead of single words

  3. Add optional filters (project type, contracting authority type)

  4. Use CPV codes to narrow by category

  5. Create multiple scouts with different criteria instead of one broad scout

Cannot Create Project from Opportunity

Solutions:

  1. Check that you have permission to create projects

  2. Verify the opportunity has all required information (client name, deadline)

  3. Try refreshing the page and attempting again

  4. Contact your administrator if permissions are restricted

Did this answer your question?